I want you to love your jewelry, be satisfied with the quality and take pleasure in knowing you have purchased truly handcrafted work. Due to the handmade nature of my jewelry, slight variations in textures, patina, and shape may occur. Pieces that include stones may also vary as well due to the nature of natural stones.
How do I care for my new jewelry?
Here are a few key things to remember about caring for your new Holly Blue Jewelry:
Remember last on and first off. Put your jewelry on last after you’ve finished hair, make-up, and perfume and remember to take your jewelry off first, before you wash your face, shower, or put on lotion.
Also important: Wipe down your silver jewelry periodically with a polishing cloth to keep the metal fresh and clean. You can use a silver polishing cloth to brighten your jewelry as needed.
If your jewelry has an oxidized or blackened finish, do not use chemical dips to polish, the finish will be removed and you will be left with a shiny finish. You should not polish the oxidized portion just the shiny finished sections with a silver polishing cloth.
Does sterling silver tarnish?
In short, yes it does. The best defense against tarnish is to wear your jewelry regularly. Sterling tarnishes because it contains some base metals in it (sterling is 925 parts pure silver, 75 parts alloy). Having a small amount of base metal in it makes it much stronger and better for everyday jewelry use. The base metal content is what causes the tarnishing.
To polish sterling silver just use a soft polishing cloth and wipe silver. Storing your sterling in a ziploc bag can also delay/prevent tarnishing.
Is it ok to wear my jewelry swimming?
It’s best not to swim in your jewelry. Chlorine will affect your jewelry. Depending on the level of chlorine, your silver and copper could turn anywhere from just dull and grey to black. Showering with your jewelry on is fine, just don’t let it stay wet.
Do you do repairs?
In the very unlikely event your jewelry piece breaks, I will repair it free of charge (less return shipping costs) within three months of date of purchase. After that time, I may have to charge a small fee. Please email me first to discuss the nature of the repair required.
What if I lost an Earring?
I am happy to replace your lost earring. Just contact me with the type of earring that you lost and I’ll be happy to make you a match for just the cost of the one earring. You won’t need to buy another pair.
What’s your policy for returns & exchanges?
Holly Blue jewelry is handcrafted with care and made from the highest quality materials. Before shipping your jewelry each piece is carefully inspected. However, if you are unhappy with your purchase, I am happy to accept it for return or exchange if unworn and in its original condition within 14 days of receipt. If you would like to return or exchange your purchase, please send me an email to obtain a return/exchange form. Please include your order number and reason for return in the email. Returns & exchanges are not accepted without prior approval by email.
If the piece has been worn and is not in its exact original form, with original packaging, Holly Blue Jewelry reserves the right to deny an exchange or credit. Damaged or otherwise worn pieces will be denied. The item needs to be shipped back insured with delivery confirmation and all shipping fees will be the responsibility of the buyer.
Custom pieces are final sale.
How do you ship?
Since all pieces are handmade, I may have some in stock but many are made to order and can take up to 2 weeks for delivery. Please email me before ordering if you need it sooner. Most pieces however take between 2 – 5 days. You should receive a shipping notification from me when your jewelry is shipped
I ship by USPS Priority mail. Please contact me if you want to upgrade shipping to priority mail or overnight.
I ship worldwide with USPS first class international mail. I am not responsible for custom duties.
How do you package jewelry for shipping?
Your jewelry is shipped in a white jewelry box with our signature blue ribbon.